New and Used Volkswagen Dealership in Henderson, NV

I TOOK MY CAR TO FINDLAY VOLKSWAGON., THEY'RE WAS A SMALL TICK IN THE MOTOR., I ALSO HAD 3/4 TANK OF GAS., THEY CALLED TO TELL ME I NEEDED A NEW MOTOR FOR WHICH I HAD TO PAY $10,000., WENT TO RETRIEVE CAR., THE GAS LIGHT WAS ON, THEY DROVE MY CAR TOO MUCH IT RUINED MY MOTOR. THEN I GET A RESPONSE TO MY FIRST REVIEW AND THEY'RE TRYING TO TELL ME HOW MUCH GAS I PUT IN MY OWN CAR!! SAYING IT WAS LESS THAN A 1/4 TANK. LIARS!!. THEY OUT AND OUT RUINED MY MOTOR!! OFFERING TO REPLACE IT FOR ME IN THE AMOUNT OF $10,000.

I have never had a better purchasing experience before! I brought my broken 2016 Passat to Findlay to have a diagnostic done to find out the engine was shot. I would have to replace the engine which would be more than the car was worth so my wife and I asked for options. What Findlay VW did for us was give us trade in value for our broken car, gave us a discount on a new lease and Stacy Triana our sales consultant took all the time we needed to find us the best car for us. We test drove several, looked at even more and finally settled on a new Tiguan. Makala the service advisor was our fist angel who directed us to Stacy, then we were taken care of by Twala Wagner in Finance. Again, THE BEST car buying experience I have ever had. I've owned 5 other VW'sand dozens of other cars in my 55 years of life and never have I been treated so well. Will go there for as long as I live in Nevada.

I have purchased two cars from this company and wanted to provide an update on my post-purchase experience. In July, I bought a 2022 Arteon from this dealership, and although the sales representative is no longer there, the finance/sales manager remains. Recently, I discovered that some of my finance paperwork, detailing the breakdown of my trade and the costs on my loan, was missing. Unfortunately, my credit union's disrespectful behavior and poor communication worsened the situation. Post-purchase, I learned that the Arteon model had been discontinued, information that would have influenced my decision. The low trade-in value, coupled with the discontinued model, has made my interactions with others concerning my car disheartening. Additionally, the car experienced electrical issues after purchase, and despite three visits to the service department, the problem remains unresolved. While the dealership was communicative during the purchasing process, attempts to reach out for assistance and information have been met with silence. Despite my expressed need for help, especially considering my health issues, the dealership has not been responsive or supportive. This situation has added unnecessary stress to my ownership experience. I am sad to say but I do not like being a VW owner and can't wait to get out of this car as it's been nothing but stress and a headache.

If you are in the market for a VW go see Luke Dagger at Findlay Volkswagen. He was the best salesman we’ve ever had and made the often long and stressful process of car buying fun! He was friendly, knowledgeable, and got us exactly what we wanted. We are so happy with our beautiful new car and have Luke to thank for a great experience at Volkswagen!

Gracias Christian buen servicio en la compra de nuestro ID4 , lo recomendamos,y aun despues de la venta siempre dispuesto a servir y dar la milla extra Agradecidos:Orestes y Niulbis

I had so many problems with the autonation dealership that I ended up taking back my car and just bringing it to the Findlay location. I had a rattling coming from around my rearview mirror area after getting my windshield repaired a few weeks prior. I worked with Bob and he was AMAZING! Very communicative and you could tell that he wanted to help you. Not like he can’t wait an hour to leave work but he genuinely enjoyed helping me fix my car issues. If anything else ever happens to my car I am immediately calling up Bob, best customer service I’ve actually ever had at a dealership! He explained everything so well and didn’t make me feel incompetent when I didn’t understand something (like most car places do), seriously thank you Bob!!!

Big shout out to our amazing sales consultant Christian S! He was very helpful, knowledgeable, has excellent customer service and helped us tremendously in getting us the perfect car within our budget. We’re so happy to be new Volkswagen owners! Thank you again so much Christian!

A big shout out to Jeff Young and John Robinson of the service department at VW of Henderson. They took great care of my Jetta and me. Its always hard when your car is having trouble. Please do the right thing and take your car to the people who know what they are doing. You’re paying for the quality and the expertise that they and their mechanics have. They will take the time to answer your questions and explain it all. This is the best advice I can give to anyone who reads this review. You’re in good hands. A special shout out to Robert Norris. The person who is on the front lines dealing with the customers is one of the hardest responsibilities. He does his job with tact, respect, and class. He is an asset to your organization. Thank you Bob.

I just traded my car to buy 2 Volkswagen Tiguans. One for me and one for my daughter, and I can't speak more highly of this dealership and Christian who helped me in the whole process. Chris was caring about my needs and budget and together we honed in on the perfect cars and did such a great job in communicating from start to finish. He was the opposite of pushy, he asked the right questions and truly just helped show me all the vehicles aspects and I have to say, I thoroughly enjoyed my experience. As I was on my own and bought 2 vehicles, he even helped drive one back to my house for me so I didn't have to go back the next day to collect the 2nd vehicle. A BIG THANK YOU to Findlay Volkswagen Henderson, all the team made this a great car buying experience. We LOVE our new cars and look forward to driving them and showing them off. They're stunning and exactly what we were looking for. Monica also did a great job in the finance phase and outlining the protection plans and she got me out the door super fast. Now please sell my beloved M4 BMW to a really nice person! LOL Happy holidays to you all.

WOW. After a terrible experience at a local Chevy dealership last month, my husband and I really started to look outside of the box. My biggest desire was a 3rd row, without giving up good gas mileage, we found that when we started looking into the Tiguan. I called on a Monday morning and spoke with Clete, who was wonderful and patient with all of my questions. He then got me in touch with our salesman, Ryan Kayser! This guy right here, a rock star! He was so helpful, positive, and made the entire process really incredible. We had mobile communication all day, until I was able to get to the dealership. Once I was there, he was immediately doing everything possible to get us what we wanted for the amount we wanted. He went to bat for us! I also appreciated his wholesome chatter about his children and father, it really warmed my heart, while also calming my nerves. He was an absolute gift to us. Then came Johnny, the finance king! What a wonderful human being. He also went to bat for us, and got us into our car at a payment that far exceeded our expectations. Im so incredibly thankful for the people of Findlay VW for putting the excitement back into car buying for my husband and I. We are so excited to now part apart of the VW community! We plan on telling all of our friends and family to look into Findlay VW.

There service people dont know what there doing.i had my car talen to them so they could do a diagnosis test.they told me that i need a new tranmission.and a bunch of other crap.so basically 10 grand in work.... Well come to find out my car was low on tranmission fluid.....and guess what my car runs and didnt need a new tranmission. Thanks volkswagen you truly like to try and rip people off.

We just picked up our ID.4. It was a long wait for it to come from Germany, but once it arrived in Henderson, things went quickly and smoothly. Based on prior experiences when buying a car, I was apprehensive about starting this purchase. I quickly realized this time it was not gonna be painful. Ryan is a friendly professional, no bull crap whatsoever. The entire time was positive experience with Ryan, and the other employees we interacted with. When first attempting to charge the car at Electrify America, I ran into a problem, so I texted Ryan about it. His quick response provided a much appreciated solution, since I was dying in the 100 F heat. Thank you for everything, Ryan.

We had one of the Most amazing experiences during our purchase with Ryan, Johnny and Clete! They were very professional, knowledgeable and most importantly transparent and honest.

Great Service Team! Evelyn V. is fantastic! She really listens and was very considerate of my situation, I have also been assisted by Justin and Robert in the past and they are wonderful. Keep up the great customer experience Findlay VW!

As always.... a wonderful experience! I dropped off my car night before got a call first thing in the am with a quote on services recommended, and work was completed before I even needed my car in the morning:) They’re friendly and always considerate of my possible needs and concerns, such as my time and $$!