Customer Testimonials
⭐️⭐️⭐️⭐️⭐️ 5-Star Experience at Findlay Volkswagen This was our 6th Volkswagen purchase, and Findlay Volkswagen once again reminded us why we keep coming back. Zack and General Manager Melisa went above and beyond to get us into the perfect vehicle at the price we wanted. They were patient, transparent, and truly committed to making the process smooth and stress-free. We’ve always been loyal VW customers, and experiences like this are exactly why. Huge thank you to Zack and Melisa for treating us like family and making this another outstanding purchase. We’ll definitely continue to be loyal customers! 🚗💜
Needed to get my Taos serviced for its 50k mileage review. Scheduled the appointment on the VW app and worked with Clyde and he was able to get my service completed in a few hours while I waited. No hassles great assistance.
I recently brought my vehicle to Findlay Volkswagen Henderson on October 24th, and everything went exactly as planned. The inspection was thorough, and they even provided a helpful video walkthrough of the multipoint inspection. I also appreciated the car wash and the complimentary gift for my first service — totally unexpected and really awesome. Overall, a great experience, and I definitely recommend this dealership to others.
Overall it is a great experience and satisfied, fast service, thank you for the great work
This Volkswagen dealership is the best in the entire Las Vegas valley - see for self!
Service consultants are very timely and knowledgeable. There is a process which flows smoothly and efficiently. I was kept apprised of the work completed and the functionality of the systems checked and tested. The wait time was reasonable and there is ample seating for customers in the service area.
Great, friendly service, kept me updated. Excellent job on my SUV I love this place. This is the only place I will be doing business with now, I am so satisfied with everything. Clyde was very helpful
Service Department is the best always keeps you updated on progress of repairs. Brandi is excellent service advisor. Great Job on my last repairs
The service provided was excellent! The video of the inspection that was provided is great!
Here is what I can say about this dealership that I can’t about most, honest, friendly, not pushy and usually fast. I keep coming back for that.
They were very helpful and did a great job! I was very pleased with their service.
I love the new video messages they send you. No more wondering if the dealer is being honest about repairs. Great work done on my car too.
It was easy to schedule my service online. They sent me two videos of the inspection (underneath and on top) which I appreciate. Clyde was very helpful.
I look forward to getting my Volkswagen serviced by Findlay Volkswagen Henderson because the staff is friendly and courteous. They get the job done quickly and that means I don’t have to spend all day waiting for my car.
Buck helped us out and answered all our questions. Best deals hip experience. 10/10 recommend.
Very helpful in scheduling a service and service was done promptly. Price was fair and service rep. was very friendly.
I have been a customer of Findlay Volkswagen Henderson for more than 10 years. I love their customer service and the variety of car styles. My tech, Evelyn, always goes above and beyond to make our experience great. I love my Atlas, which is a comfortable SUV.
My vehicle had a recall on the airbag and a oil change was due. All was performed in the time stated to me.I also used a coupon for the oil change. My only wish is that my car could of had a car wash which is not provided anymore. Thanks Andy my service advisor!
Understood my travel and time restrictions and went above and beyond - spend less than an hour and left with our new vehicle.
I always love taking my car in for service here. Efficient and honest. Worth the drive from up north.
Everyone was great from the very beginning. I requested info on the website and got a response right away from Tom. He gave me all the info I requested. I continued to speak to them online the following day and John the sales manager replied since Tom was off. We got the number we were happy with and went in to hopefully purchase our new vehicle. We were paired with Ryan Kayser and he was amazing!. Very informative and very relaxed. He walked us through features of the vehicle and the finance process. It was by far the most relaxing ... Read More DealerRater - Sep 6, 2025
Findlay VW Henderson is always providing excellent customer service! Evelyn and Jeff go above & beyond to take care of their loyal VW clients!
They’ve always taken great care of us, and their customer service is truly exceptional. We’re always happy to bring our car in for service at this dealership. When additional recommendations are mention, ,they let us know without being pushy or trying to force a sale. Overall honest and great experience
Entire experience was superb. Vinny in particular was exceptional. Very professional and knowledgeable. Highly recommend Findlay Volkswagen!
Had a great experience with Buck! Easy to work with and very patient. Definitely a dealership worth purchasing from. Go see Buck!
I like the Carmen system. It helped get the process started efficiently. I enjoy that it gave me the a la carte presentation of what my car may require based upon my report of the mileage. Vinny was great as was Andy. What I hate is doing reviews. But I get it. How do you know if you’re doing well without feedback? So here you go! Thank you again. See you soon.
I had an amazing experience at Findlay VW Henderson! The team was professional, friendly, and truly helpful from start to finish. I want to give a special thank you to John, and Stacy Triana — she went above and beyond to make sure everything went smoothly and made the entire process easy and stress-free. Her kindness, honesty, and dedication really stood out. If you're looking for great service and a team that truly cares, I highly recommend asking for Stacy! Thank you again for everything!
Service was fast and very friendly. Gives you a video to see how your car is doing which is very nice.
Jesse, makes things very easy and always provides top notch service 👌 👏 keep up the good work!
Professional, friendly service. Dealership was able to take me in even though I had an appointment. It made it convenient for me, especially getting my car back the same day.
Fast and friendly service handled everything quickly and efficiently done done done done don done
They don't even deserve a star took my jetta for an output speed shaft sensor they replaced it and now the car won't even go into gear and their escape goat was you needa new Transmission they will not stand behind their work put the inexperienced tech on it and want me to pay for a transmission they literally told me take your car. Asked them how ? In a Tow truck, worst customer service and will not accept their mistakes
Partnered with Horacio to purchase a new Taos, very personable, very helpful, customer service bar was set high. Easy to work with and the process was easy.
Don’t even know where to begin my son’s Jetta TDI was totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and they said it’s thermostat, After replacing the thermostat which takes 3 hours took back to be told needed NOX catalyst replaced 400 miles after picking up car Turbo granades replace Turbo to have Nox catalyst issue again they replace it under warranty. To come back to be told thermostat is bad again so this will be 3 in a year. To ... Read More DealerRater - Jun 17, 2025
Very professional, Findlay VW are always good to me for the past 10 years. Will stay in business with them
Service staff is great Loved getting video of what tech was doing in real time
I like the people at this dealership, especially in the service department, but yet I can rate the dealership higher that a 3.
I bought my vehicle new in November 2021 and only last month did my problem with my brakes get resolved. They knew it was an issue.
This time I booked in my car to address an infotainment issue that I had previously mentioned when getting my car serviced.
I was told 2 to 3 hours and to bring my car in as early as possible if I was going to wait for it. I arrived and had the car checked in ... Read More DealerRater - May 31, 2025
I reached out to Findlay VW because my wife and I just had a baby and was taking Ubers back and forth places as my car was totaled and I needed a car to get back and forth to work as well as something I can make sure is safer and sanitized for our new arrival. I needed a third row suv to fit 3 ( car seats) as well as have room for my older kids and my wife. Findlay VW always had good reviews so I reached out to Zach Hentzell and also the sales manager John McKibbin to see ... Read More DealerRater - May 27, 2025
I TOOK MY CAR TO FINDLAY VOLKSWAGON., THEY'RE WAS A SMALL TICK IN THE MOTOR., I ALSO HAD 3/4 TANK OF GAS., THEY CALLED TO TELL ME I NEEDED A NEW MOTOR FOR WHICH I HAD TO PAY $10,000., WENT TO RETRIEVE CAR., THE GAS LIGHT WAS ON, THEY DROVE MY CAR TOO MUCH IT RUINED MY MOTOR. THEN I GET A RESPONSE TO MY FIRST REVIEW AND THEY'RE TRYING TO TELL ME HOW MUCH GAS I PUT IN MY OWN CAR!! SAYING IT WAS LESS THAN A 1/4 TANK.
LIARS!!. THEY OUT AND OUT RUINED MY MOTOR!! OFFERING TO REPLACE ... Read More DealerRater - Oct 16, 2024
I have never had a better purchasing experience before! I brought my broken 2016 Passat to Findlay to have a diagnostic done to find out the engine was shot.
I would have to replace the engine which would be more than the car was worth so my wife and I asked for options. What Findlay VW did for us was give us trade in value for our broken car, gave us a discount on a new lease and Stacy Triana our sales consultant took all the time we needed to find us the best car for us. We test drove several, ... Read More DealerRater - Jul 29, 2024
I have purchased two cars from this company and wanted to provide an update on my post-purchase experience. In July, I bought a 2022 Arteon from this dealership, and although the sales representative is no longer there, the finance/sales manager remains. Recently, I discovered that some of my finance paperwork, detailing the breakdown of my trade and the costs on my loan, was missing. Unfortunately, my credit union's disrespectful behavior and poor communication worsened the situation.
Post-purchase, I learned that the Arteon model had been discontinued, information that would have influenced my decision. The low trade-in value, coupled with ... Read More DealerRater - Dec 17, 2023
If you are in the market for a VW go see Luke Dagger at Findlay Volkswagen. He was the best salesman we’ve ever had and made the often long and stressful process of car buying fun! He was friendly, knowledgeable, and got us exactly what we wanted. We are so happy with our beautiful new car and have Luke to thank for a great experience at Volkswagen!
Gracias Christian buen servicio en la compra de nuestro ID4 , lo recomendamos,y aun despues de la venta siempre dispuesto a servir y dar la milla extra Agradecidos:Orestes y Niulbis
I had so many problems with the autonation dealership that I ended up taking back my car and just bringing it to the Findlay location. I had a rattling coming from around my rearview mirror area after getting my windshield repaired a few weeks prior. I worked with Bob and he was AMAZING! Very communicative and you could tell that he wanted to help you. Not like he can’t wait an hour to leave work but he genuinely enjoyed helping me fix my car issues. If anything else ever happens to my car I am immediately calling up Bob, ... Read More DealerRater - Feb 7, 2023
Big shout out to our amazing sales consultant Christian S! He was very helpful, knowledgeable, has excellent customer service and helped us tremendously in getting us the perfect car within our budget. We’re so happy to be new Volkswagen owners! Thank you again so much Christian!
A big shout out to Jeff Young and John Robinson of the service department at VW of Henderson. They took great care of my Jetta and me. Its always hard when your car is having trouble. Please do the right thing and take your car to the people who know what they are doing. You’re paying for the quality and the expertise that they and their mechanics have. They will take the time to answer your questions and explain it all. This is the best advice I can give to anyone who reads this review. You’re in good ... Read More DealerRater - Jan 13, 2022
I just traded my car to buy 2 Volkswagen Tiguans. One for me and one for my daughter, and I can't speak more highly of this dealership and Christian who helped me in the whole process. Chris was caring about my needs and budget and together we honed in on the perfect cars and did such a great job in communicating from start to finish. He was the opposite of pushy, he asked the right questions and truly just helped show me all the vehicles aspects and I have to say, I thoroughly enjoyed my experience. As I was on ... Read More DealerRater - Dec 12, 2021
WOW.
After a terrible experience at a local Chevy dealership last month, my husband and I really started to look outside of the box. My biggest desire was a 3rd row, without giving up good gas mileage, we found that when we started looking into the Tiguan. I called on a Monday morning and spoke with Clete, who was wonderful and patient with all of my questions. He then got me in touch with our salesman, Ryan Kayser! This guy right here, a rock star! He was so helpful, positive, and made the entire process really incredible. We had mobile ... Read More DealerRater - Jul 20, 2021
There service people dont know what there doing.i had my car talen to them so they could do a diagnosis test.they told me that i need a new tranmission.and a bunch of other crap.so basically 10 grand in work.... Well come to find out my car was low on tranmission fluid.....and guess what my car runs and didnt need a new tranmission. Thanks volkswagen you truly like to try and rip people off.
We just picked up our ID.4. It was a long wait for it to come from Germany, but once it arrived in Henderson, things went quickly and smoothly. Based on prior experiences when buying a car, I was apprehensive about starting this purchase.
I quickly realized this time it was not gonna be painful. Ryan is a friendly professional, no bull crap whatsoever. The entire time was positive experience with Ryan, and the other employees we interacted with. When first attempting to charge the car at Electrify America, I ran into a problem, so I texted Ryan about it. His ... Read More DealerRater - May 7, 2021
We had one of the Most amazing experiences during our purchase with Ryan, Johnny and Clete! They were very professional, knowledgeable and most importantly transparent and honest.
Great Service Team! Evelyn V. is fantastic! She really listens and was very considerate of my situation, I have also been assisted by Justin and Robert in the past and they are wonderful. Keep up the great customer experience Findlay VW!
As always.... a wonderful experience! I dropped off my car night before got a call first thing in the am with a quote on services recommended, and work was completed before I even needed my car in the morning:) They’re friendly and always considerate of my possible needs and concerns, such as my time and $$!
Multiple trips to the service department because they can't fix things right the first time. When talking to the service manager he makes empty promises. Service advisers make up maintenance that you need even though it was just done.
Buying a car is never been easy. But Caroline from Findlay Volkswagen Valley Auto Mall made it as painless as possible. The employees are friendly and helpful. It was great experience
The service department at Findlay Volkswagen in Henderson is questionable. Took my car in for routine service and came out with a couple thousand dollar bill. I feel that the service department was misleading on the needed repairs and had me over a barrel since my car was disassembled in the service department with no other option but to fix it. After this horrendous experience I am hesitant to deal with any of the Findlay auto dealerships (service or purchase).
I ran a Ford dealer in NJ for years and was very skittish about buying any vehicle in Las Vegas. It is the land that time forgot with false advertising, fake stupid add ons that are pure profit and nothing more, and of no benefit to the consumer. Also will not do business with any dealer that still employs a system called four square and the salesman is nothing more than a greeter because he has to run to the desk/tower for everything and anything. Illegal in other states but not here. However Findlay VW proved to be of ... Read More DealerRater - Oct 11, 2019
I purchased a used vehicle that I was told had no accidents, well 2 months later I went to Car Max to trade the SUV for a car since the SUV was horrible in gas mileage.
Well, I was so shocked went they came back with the vehicle history, vehicle had been in an accident before, they show me the print out and the parts that were replaced on that vehicle accident.
At the dealer I was told and given a Carfax report not showing any history of accidents.
Further, I was told that my vehicle went thru 100+ Dealer Inspection process ... Read More DealerRater - Jun 18, 2018
Purchased a 2015 vehicle . Many issues with your people but not the car . First, Car keys, there was only one key fob and when I asked for a second key I was told that they would call the previous owner to see if they still had it . I had to insist that a second key be provided even if it meant that the dealership had to order one otherwise it was a dealbreaker . I didn't appreciate having to play hardball to get a second key. What professional dealership sells cars with only one key ? Second issue , I was called by ... Read More DealerRater - May 31, 2018
This is not your average Auto dealership. The whole place is full of really good people who enjoy thier job and do thier jobs well. Thanks for all of your honesty and work to win my business.
If you want a no pressure car buying experience, ask for Darrell Hetke! He wasn't too pushy, he made us feel comfortable. Although we were at the dealership for a long time, he made the wait worthwhile. Thank you 😊
The sales staff was great! They really went above and beyond! This dealership is top-notch, I will definitely do my business with them, aside from another local VW dealership that doesn't seem to care at all about their customers!
I've bought and serviced 4 Volkswgen's over the past 6 years at Findlay Volkswagen and have had only GREAT experiences. I always feel like I'm being treated fairly and all the service work is done on time, every time. They are simply the classiest dealer in town!
This is the first time I bought a car without the salesman trying to sell me a car by being shady. I never thought buying a car would be be painless--Thanks Chris We went in late evening and the price given at the sit down was the TMV for the car which was shocking most dealers try to start maybe 500 below MSRP and wok from there.
Great personality, friendly people. They made me feel confortable as a female buying her first car. The price of my Jetta seemed fair.
I have have bought 2 vehicles from this dealer and both times it was outstanding.have been for service also and each time they took care of the problem and fixed it right the first time
Where do I begin? They ruined my car while I was signing the papers. They made a mess of my spotless car when I brought it in for service and never made an attempt to clean the interior. They have a bad attitude and they treat me like dirt for no good reason. My experience with this dealer has been very bad overall. I'm not impressed in the least and my next VW will be from outside Las Vegas. I'd rather give my money to someone that appreciates it and respects their customers. Jerks.
They have done nothing but mess up my car from day one. They have crappy attitude and they don't even know how to fix a Volkswagen properly. I'm really disappointed with their Sales and Service. Findlay Volkswagen in Handerson Nevada is very shady and inept.
You know, when a dealership like this one can be considered the best in a city of almost 2 million people there is something seriously wrong.<br><br>They're not as bad as their friends on the West Side of Las Vegas, Desert Volkswagen, but they're definately close.<br><br>I don't know if they just want to be slightly nicer than Desert, or if the culture of volkswagen in Las Vegas allows for this junk.<br><br>In my experiences at Findlay I have yet ... Read More DealerRater - Mar 18, 2005